Privacy Policy

Who We Are

At Robinson HVPD Ltd, we're committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our Contact Details

If you have any questions about this policy or your data, feel free to reach out:

• Address: Exchange Building, 66 Church Street, Hartlepool, Cleveland, TS24 7DN, United Kingdom
• Phone: +44 7940 100422
• Email: info@robinsonhvpd.com

How and Why We Use Your Data

We handle personal data for various reasons, depending on our relationship with you:

• When You Use Our Services: We collect information to provide and manage our services effectively.
• When You Contact Us: We use your details to respond to your inquiries and keep in touch.
• For Legal Obligations: Sometimes, we're required by law to process your data.
• For Legitimate Interests: We might process your data to improve our services, unless there's a good reason to protect your personal information that overrides these interests.

What Information We Collect

Depending on how you interact with us, we may collect:

• Contact Details: Your name, address, email, and phone number.
• Professional Information: Your job title and company details.
• Financial Information: Bank account details for billing purposes.
• Technical Data: IP addresses and browser types when you visit our website.

How We Collect Your Data

We gather information in a few ways:

• Directly from You: When you fill out forms, send us emails, or talk to us.
• Automatically: Through cookies and similar technologies when you use our website.
• From Third Parties: Public sources or partners who have your permission to share data with us.

Sharing Your Information

We respect your privacy and will never sell your data. However, we may share it with:

• Service Providers: Trusted partners who help us run our business.
• Legal Authorities: If required by law or to protect our rights.
• Professional Advisors: Like our lawyers or accountants, when necessary.

Transferring Data Internationally

Sometimes, we might need to transfer your data outside the UK or the European Economic Area (EEA). If we do, we'll make sure it's protected to the same standard as within the UK.

Keeping Your Data Safe

We use various security measures to protect your information, such as encryption and access controls. While no system is 100% secure, we strive to protect your data as best as we can.

How Long We Keep Your Data

We only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including any legal or reporting requirements. After that, we'll securely delete or anonymize it.

Your Rights

You have several rights regarding your personal data:

• Access: Ask for a copy of the information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Ask us to delete your data in certain circumstances.
• Restriction: Request that we limit how we use your data.
• Objection: Object to us using your data in certain situations.
• Data Portability: Request that we transfer your data to you or another organization.

To exercise any of these rights, please contact us using the details above.

Changes to This Policy

We may update this policy occasionally to reflect changes in how we handle personal data. We'll notify you of any significant changes and always display the latest version on our website.

Have Questions or Concerns?

If you're worried about how we handle your data, or if you feel we've not addressed your concerns satisfactorily, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk/
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

We encourage you to contact us first, so we can try to resolve your concerns directly.